Terms of service

Last updated: 5 November 2026

These terms apply to purchases through the Wylders online store. Contact hello@wylders.com.au with questions about a product or order.

Products and selection

Check the selected model, size, connection, quantity and price before ordering. Some pages include complete products, accessories and replacement parts as separate options. Only the selected option is included in its displayed price. If a specification or pack quantity is unclear, contact us before ordering.

Photographs may illustrate one option within a range. Use the option description and model information to confirm what you are ordering. We do not substitute a different item without contacting you.

Prices and payment

Prices are in Australian dollars unless another currency is shown. Storefront prices match the online checkout item prices. Shipping and any applicable tax are confirmed in the checkout total. Shipping depends on the order and address and is shown at checkout where an online rate is available. Review the final total and available payment methods before submitting payment.

Items without confirmed prices must be quoted before purchase. If we identify an error in a description, price or availability, we will contact you to resolve it. You will not be charged an additional amount without your agreement. Any remedy required by law remains available.

Availability and delivery

Wylders supplies online orders by shipment. Availability and delivery time depend on the selected item and destination. Confirm timing before ordering if your order is time sensitive. Contact us about bulky items or an address that does not return a shipping rate.

Check your delivery address and contact details. Let us know promptly about missing, incorrect or damaged goods so we can assist. This request does not limit your statutory rights.

Returns and consumer guarantees

Our Refund Policy explains change-of-mind returns and how to contact us about a faulty or incorrect item.

Our goods come with guarantees under the Australian Consumer Law that cannot be excluded. The remedy depends on the circumstances and whether a failure is major or minor. Nothing in these terms, a manufacturer warranty or our change-of-mind policy limits rights that cannot lawfully be excluded.

Installation and product information

Follow current manufacturer instructions and use an appropriately qualified installer where required. Confirm suitability for the fluid, pressure, temperature, electrical supply and local installation requirements. Contact us if the information does not answer your selection question.

Privacy and contact

Our Privacy Policy explains how information is handled. Contact Wylders on 0429 079 569 or hello@wylders.com.au. Contact address: 1 Government Road, Braemar NSW 2575, Australia.